This letter is written by TwELFs and Sujunesia. What we state in this letter are facts. We don’t have any intention to slander anyone. We are merely conveying our critics and input as well as a clarification to all ELF who have been in contact with us for the last month.
In regards to what happened during tickets redemption, we were told that there would be a booth for us to distribute the tickets. On the 26th of April, we had asked the location of the booth, but none of the staff knew where it was. On the 27th, it turned out that there was no booth for us, forcing us to distribute the tickets in a commercial café. Later, the security told us to move out, but they were kind enough to relocate us to the marketing office of Ancol. In the afternoon, there was finally news about our booth, which was located on a side of a road and we thought that it wasn’t a decent enough location, considering the number of people that were going to redeem their tickets through us. After the first concert, we asked for a spot in an empty parking field and they said yes. The next day, our booth was still not ready by 8 am and we were told that they had set up a booth for us in KPopLand, where all of the official booths were located. We were set behind the stage and the people from Rajawali helped us through everything, especially in maintaining the queue. On the last day of the concert, our booth was empty. There was no staff at all to assist us in anything, while on the other hand, the queue was already very long. In the end, it was the people from KPopLand and Rajawali who helped us to distribute the tickets. They had been very helpful, while none of the promoter’s staff visited us to check things out. Not even to offer us any drinks or food. Since day one.
Regarding the tickets, the promoter had a system that the tickets could only be given a day before the concert. So on the 26th, we took the tickets for the 27th. Since there were only around 200 tickets for the 27th April concert, there wasn’t any major problem. Then we tried to get the 1,500 tickets for the 28th April concert. We met them at midnight after the concert and they said that the tickets weren’t sorted out yet. We told them that we’d wait, because we still had to sort out the tickets again for each provinces. We finally got our tickets at 4 in the morning. We were also given additional holograms to be stuck on the tickets, a new system they just made up due to the many illegally copied tickets in the first concert. We spent the rest of dawn to stick a hologram in each ticket, resulting in our late opening of the booth in the morning of 28th April. Lesson learned, we asked so that our tickets could be prioritized to make tickets distribution on April 29th smoother. What happened was, on 29th morning, our 1,600 tickets were still not released. They were released around 8 am and still we had to put a hologram sticker on all of them. We finally opened our booth 2 hours later from the announced schedule. Even then, we still didn’t get all of the tickets that we needed. There was still a number of Junior VIP L seating tickets that we still needed and we kept asking them to release the tickets soon. In the end, they told us that the particular tickets were seats which faced the wall, and they’d feel bad if they release them to us. So they upgraded those tickets into Super Fest H. There was nothing we could do about it, for it was beyond our authority.
Our ticket distribution went haywire due to the lack of information around the venue. Even though the promoter had been mentioning us numerous times during the press conference and on Twitter, apparently the staff didn’t know that we existed. People had a hard time finding our booth, and there was no information booth either in the venue.
Through this open letter, we’d like to convey our deepest apology to each and every ELF for the inconvenience we had caused. We are very, very, very sorry. We have tried our best, and we are aware of our mistakes during the whole Ticket Coordination. We admit our mistakes whole-heartedly. To any ELF who had been having problems with their provincial administrators, we also apologize. Yes, we are the one who selected these volunteers and it’s our fault for any wrongs they had done. However, please note that all of these provincial administrators have also done their best. None of us are getting paid for this. We did this because we are ELF and that’s it.
We’d also like to thank a number of people who have helped us through this roller coaster ride. We’d like to thank Mei who has given us a chance to be actively involved in Super Show 4 Indonesia. You should know that she is the ELF who has done her hardest to negotiate and bring Super Junior to Indonesia. Next, we’d like to thank each and every provincial and oversea administrators for helping us in coordinating the tickets. We can never thank you enough. We deeply apologize for any wrongs we have done towards you. We’re very sorry. We appreciate your help very much and we will never forget this ever. We also apologize that we didn’t have the time to chat more with you when we met in the venue, because we were busy distributing the tickets. We hope someday in the future, we can meet again and have a proper chat and spaz with each other. Then we’d like to thank the whole Rajawali and Mata Elang staff that were very helpful during the ticket distribution. Without them all, it would be chaos in KPopLand. Even with no early coordination or instruction from the promoter, they still helped us and they were very quick in deciding the necessary things to do. We’re very sorry we couldn’t get you any food nor drinks during the hungriest time of the day, because we didn’t get any food or drinks either. We know you’re very tired, that’s why we really appreciate your help. Of course we’d also like to thank our friends who had helped us during the ticket distribution as additional manpower. We apologize for there’s nothing we can give you and we thank you so much for helping us in such short notice. Thank you, thank you, thank you.
Last but not least, we’d like to thank each and every ELF who have supported us through the whole thing, be it physically or morally. We wouldn’t even be here if it weren’t because of your support since the very beginning. We apologize for any emails and mentions unreplied. Please note that we do read them all. We know that there is still a lot of you disappointed in us and we apologize once again. For any of you who have bought tickets from us and ended up not seeing the concert, please send an email to email@example.com and we’ll try our best to seek a refund of your money to the promoter. We apologize again for the lack of promise we can give you in regards to this matter.
To the promoter, we never asked for a hotel room near the venue, we never asked any budget for food, transport, and telephone. We didn’t even ask for the media passes that you gave us, which in the end couldn’t be used anyway. We could get our own room, which in the end we did; we could get our own food; we were even going to buy our own tickets. All we asked of you was a decent access to distribute the tickets you had entrusted to us. That’s all.
Well, lesson learned. To all promoters, if you plan to take a fanbase in a partnership and ask them to work, give them decent facilities and access to get the work done. If you can’t give them such thing, it’d be better if you don’t take their hands in the first place. To all fanbases, if you plan to work together with a promoter, for whatever job description, no matter how small, ask for a contract. Just because you’re a fan, it doesn’t mean you’d do anything for your favorite artists. You’re still an ordinary human being with basic needs.
This is the end of our open letter and we hope we have clarified everything on our part. For anything else, please ask the promoter, because outside of Ticket Coordination, it is beyond our authority and we don’t know anything about it either.
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Super Junior is a South Korean boy band under SM Entertainment who has been a leading star in the Korean music scene. One year following their debut with 12 members in 2005, one additional member was introduced to complete the group and have since formed 4 sub-groups. Each of the members are known for their unique talents and charms in entertaining the audiences, be it as singer, actor, MC, radio host, rapper, comedian, songwriter, model or dancer. They are the second singing group to win "Favorite Artist of Korea" at the 2008 MTV Asia Awards.
Join the discussion and connect with 25,000+ fans from all over the world in this fast growing community where you can watch and download only the highest quality videos, both raw and subbed by our subbing team, exclusively translated news and up-to-the minute photo updates of all the 15 boys. This forum is nothing without the contribution from our members so join now and make SPL an even friendlier environment for all international fans.
Type: World Tour Description: SUPER SHOW 4 - SUPER JUNIOR, THE WORLD TOUR is the group's first world tour following the first three rounds of their Asia Tour. The boys kicked off the tour in Seoul, South Korea, entertaining the audiences with spectacular performances for 2 nights. The concert is scheduled to hit various countries until the year 2012 with Osaka, Taipei and Singapore as the next stops. News | Pictures | Video
⇢ Nov 19, 2011 // Seoul, South Korea
⇢ Nov 20, 2011 // Seoul, South Korea
⇢ Nov 10, 2011 // Osaka, Japan
⇢ Nov 11, 2011 // Osaka, Japan
⇢ Feb 2, 2012 // Taipei, Taiwan
⇢ Feb 3, 2012 // Taipei, Taiwan
⇢ Feb 4, 2012 // Taipei, Taiwan
⇢ Feb 5, 2012 // Taipei, Taiwan
⇢ Feb 18, 2012 // Singapore
⇢ Feb 19, 2012 // Singapore
⇢ Mar 9, 2012 // Macau, China
⇢ Mar 10, 2012 // Macau, China
⇢ Mar 16, 2012 // Bangkok, Thailand
⇢ Mar 17, 2012 // Bangkok, Thailand
⇢ Mar 18, 2012 // Bangkok, Thailand
⇢ Apr 6, 2012 // Paris, France
⇢ Apr 28, 2012 // Jakarta, Indonesia
⇢ Apr 29, 2012 // Jakarta, Indonesia
⇢ May 12, 2012 // Tokyo, Japan
⇢ May 13, 2012 // Tokyo, Japan
Oppa, Oppa - Japan Version Member: Donghae and Eunhyuk Type: Japanese Single + DVD Release Date: April 4, 2012 Purchase on:YesAsia More:Music Video • Album Artwork
Opera - Japan Version Member: Super Junior Type: Japanese Single + DVD Release Date: May 9th, 2012 Purchase on:YesAsia More:News
K-POP Star Theme Song: One Dream Member: Henry Type: Digital Single Release Date: March 18th, 2012 Purchase on:Soribada Listen on:Soribada • Mnet More:News
God of War OST: Raining Blades Member: Kyuhyun Type: Original Soundtrack Release Date: March 16th, 2012 Listen on:Soribada • Mnet
Skip Beat OST Member: SJ-M Type: Original Soundtrack Release Date: March 2nd, 2012 Purchase on:YesAsia
회상 (Reminiscence) Member: Super Junior-K.R.Y. Type: Digital Single Release Date: January 18th, 2012 Purchase on:iTunes • Soribada Listen on:Soribada • Mnet
SMTOWN LIVE in Tokyo DVD Member: Super Junior Type: Live Concert DVD Release Date: February 22, 2012 Purchase on:YesAsia
We Got Married S3 (2011-present) Member: Leeteuk and Donghae Type: Variety Show Air time: Sat at PM 05:15 on MBC More:Official • Posts • Photos
Strong Heart (2009-present) Member: Leeteuk, Eunhyuk, Shindong Type: Variety Show Air time: Tue at PM 11:15 on SBS More:Official • Posts • Photos
When Love Walked In (2012) Member: Zhou Mi as N/A Type: Taiwanese Drama Status: Filming More:Posts • Photos
To Our Eventually Lost Youth (2012) Member: Han Geng as Lin Jing Type: Chinese Movie Status: Filming More:Posts • Photos
If We Can Return to the Past (2012) Member: Siwon as Song Chenxi Type: Chinese Drama Status: Filming More:Posts
Super Junior's Kiss The Radio (2006-present) Member: DJ Sungmin and Ryeowook Type: Radio Program Broadcast: PM 10:00 on KBS Cool FM More:Official • Twitter • Posts
ShimShim Tapa (2008-present) Member: DJ Shindong Type: Radio Program Broadcast: AM 00:00 on MBC 표준FM More:Official • Twitter • Posts
Star King (2011-present) Member: MC Leeteuk Type: Variety Show Air time: Sat at PM 06:30 on SBS More:Official • Posts • Photos
Radio Star (2011-present) Member: MC Kyuhyun Type: Variety Show Air time: Wed at PM 11:05 on MBC More:Official • Posts • Photos
Show Champion (2012-present) Member: MC Shindong Type: Variety Show Air time: Tue at PM 07:00 on MBC More:Official • Posts • Photos
Beatles Code 2 (2012-present) Member: MC Shindong Type: Variety Show Air time: Thurs at PM 09:00 on M.net More:Official • Posts • Photos
jjajangmyeon Age: 29 Favorite members: Donghae, Heechul, Kyuhyun, Henry Favorite songs: Sorry Sorry, It’s You, Happy Together, A Short Journey, Blue Tomorrow, Destiny
Why I love Super Junior? I wasn’t into K-Pop when Super Junior debuted, I started noticing them only after they released Sorry Sorry (in my opinion, THE song that shot them to superstardom and got them where they are right now). My first impression of them was “Why so many members?” and “What’s with the haircut?” While watching EHB, it was then when I realized that these boys began to grow on me. They have a nonchalant approach to fame and they don’t take themselves too seriously, that’s a quality I rarely find in other K-Pop groups. I realize in Korean entertainment world, idol images are shaped and they have to maintain that, but every so often, with SJ members, their real personalities appear in interviews, variety shows, radio broadcasts and especially Super Show. They way they interact with each other make me feel like I’m watching the boys-next-door, approachable, funny, dorky and humble. I guess that imperfection shows that they are real and relatable.
Why I love TwELFs and SPL? When I first started collecting information about Super Junior, I stumbled upon several fanbases, but TwELFs stood out to my attention immediately for several reasons: quality content, good English, pleasing to the eyes & easy to navigate.Like any other new converts, I joined in the fandom bandwagon and participated with gusto especially on Trending Topic projects. I was surprised to know that TwELFs founders were still in college, because they ran a tight ship with the blog and Twitter account. I was even more pleasantly surprised when I communicated via Twitter with the founders, because they were so friendly and unpretentious.
TwELFs blog has meaty content without sacrificing entertainment value. It is informational without sounding too serious and at the same time, provides all the fun tidbits for fans –newly minted or veteran.
SPL is oozing with creativity (e.g. forum members referred to as Students and Super Junior members as Professors!) and over a short period of time has gained the reputation of being one of the most acclaimed international forums for ELFs. SPL keeps making changes for the better and continues to carry out credible projects for Super Junior and ELFs. SPL is a labor of love, and I salute the people behind it, who are such dedicated hard-workers.
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